SwiftNet’s Privacy Statement explains how we collect, store, use, and share your personal information. This Privacy Statement is effective as of [Date]. We may update it periodically, and any changes will be posted on this page.
Who Is This Privacy Statement For?
This Privacy Statement applies to you if you:
Are a SwiftNet customer;
Use any of our products or services;
Visit our website; or
Interact with us in any way.
It covers SwiftNet’s Australian business operations and applies to all personal information we collect. Specific sections may apply depending on the products and services you use. We’ll notify you whenever this is the case.
Why Does This Matter?
Privacy policies help you understand how we manage your personal information so you can make informed choices as a customer. They also outline your rights and provide transparency about how we operate.
Quick Privacy Statement
Making Privacy Simple
Understanding how we handle your personal information should be straightforward. Below is an overview of the key points. For more details, please read the full Privacy Statement.
We Need Your Personal Information to Serve You
The types of personal information we collect depend on:
The products and services you use;
How you use them; and
Our relationship with you.
Sometimes, we may also need to collect information about other individuals from you. In such cases, you are responsible for notifying those individuals that you are sharing their information with us and directing them to this Privacy Statement.
How We Collect Your Personal Information
We collect personal information in three primary ways:
Directly From You: When you or your authorized representative provide it to us through web forms, chat sessions, or similar means.
Automatically: When you use our networks, products, and services.
From Third Parties: Including regulators, related entities, service providers, or publicly available sources such as social media posts.
How We Use Your Personal Information
We use your information primarily to:
Provide products and services;
Manage accounts and billing;
Ensure network security and fraud prevention;
Enhance customer service;
Conduct marketing activities (with your consent);
Improve and develop our offerings.
How We Protect Your Information
We employ robust security measures, including technical solutions, strict internal processes, and regular updates, to protect your information from unauthorized access and disclosure.
Sharing Your Information
We may share your personal information with:
Partners, suppliers, agents, and contractors who assist in delivering our services;
Financial institutions and credit reporting bodies;
Corporate partners;
Entities located outside Australia that meet our privacy standards.
Your Rights and Control
Access and Correction
You can:
Request a copy of the personal information we hold about you.
Correct any inaccuracies in your information.
Privacy Complaints
If you have concerns about your privacy, you can:
Contact us directly
Lodge a complaint with the Telecommunications Industry Ombudsman (TIO) or the Office of the Australian Information Commissioner (OAIC).
Full Privacy Statement
What Information Do We Collect?
We collect:
Contact details (e.g., name, email, phone number);
Account and billing details;
Information about your use of our products and services;
Technical data such as IP addresses and device identifiers;
Any other information you provide to us.
How Do We Store and Secure Your Information?
Your information is stored securely using encryption, access controls, and other best practices to prevent unauthorized access.
Terms and Conditions
Welcome to SwiftNet. By using our services, you agree to the following terms and conditions. Please read them carefully.
Billing and Payments
Pre-Paid Billing
SwiftNet operates on a pre-paid billing system. Customers are required to maintain a positive balance to continue using our services.
Credit Allowance
A maximum credit of -minus $10 is permitted before services are suspended.
If your service is cut off due to exceeding this limit, the outstanding debt remains payable.
Reconnection Fees
If your service has been cut off and you wish to reconnect, reconnection fees may apply.
Additional charges may also be incurred for stricter cut-off procedures, depending on the circumstances.
Usage of Services
Service Availability: SwiftNet aims to provide uninterrupted service but does not guarantee it. Service may be subject to interruptions due to maintenance, upgrades, or unforeseen circumstances.
Prohibited Activities: Customers are prohibited from using SwiftNet services for illegal, abusive, or unauthorized purposes. Violation may result in immediate suspension or termination of services.
Fair Use Policy: SwiftNet reserves the right to monitor usage and ensure compliance with our Fair Use Policy to maintain the quality and integrity of our network.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
Termination of Services
No Contracts
SwiftNet does not require contracts for its services. Termination is straightforward and can be arranged by simply contacting us.
Termination by Customer: Customers can terminate their services at any time by notifying SwiftNet support.
Termination by SwiftNet: SwiftNet reserves the right to terminate services if customers violate the terms and conditions or fail to meet billing obligations.
Liability
Limitations: SwiftNet is not liable for any direct, indirect, or consequential damages arising from the use or inability to use our services.
Indemnification: Customers agree to indemnify SwiftNet against any claims or losses arising from their use of the services.
General Terms
Acceptance of Terms: By using our services, you agree to abide by these terms and conditions.
Updates to Terms: SwiftNet reserves the right to modify these terms at any time. Changes will be communicated via our website.
Disputes: Any disputes arising from these terms will be handled in accordance with Australian laws.
For further information or inquiries, please contact us